Recent Water Damage Posts

Did you know.. Too much mulch and no gutters can lead to water damage.

5/23/2019 (Permalink)

Water Damage Did you know.. Too much mulch and no gutters can lead to water damage. Here is a diagram of the suggested placement of downspouts for proper drainage.

Did you know that improper drainage around your home can lead to water damage?  We have seen several situations where too much mulch is piled up next to the concrete slab, causing water to pool up and enter a structure.  We also see problems with homes that do not have gutters.  During heavy rains water will pour off a structure and potentially pool up on patios and around the house causing water damage.  Here are some tips to help with these situations:

  • Each spring it is common for people to keep “adding” to their mulch in flower beds around their house. Dirt and mulch piled up next to the slab foundation could eventually clog weep holes and potentially allow water to penetrate your home.  Keeping mulch and dirt away from the top of your slab can save you potential water damages in the future.  It is recommended that a minimum of 4” of slab be visible above ground level around the perimeter of a structure.
  • Consider installing gutters around your house. Especially around patios and doorways.  Diverting the water properly can keep the water from entering your home and from rotting wood around windows and doors.

If you suspect you have had water damage in your home or business, please give SERVPRO of Guadalupe & Gonzales Counties a call at 830-379-7474. 

Do you have water damage? Let us help you.

5/17/2019 (Permalink)

Water Damage Do you have water damage?  Let us help you. Historic Lyric Theater in Flatonia, TX with a shout-out to our crew when we recently assisted them with a water damage.

No one wants to come home from a long day at work or a vacation to find standing water in their home.  Or imagine coming to work after a weekend and finding out you had a busted pipe. 

For most people this is one of the most horrible things that can happen to their home or business and belongings.  Here at SERVPRO of Guadalupe & Gonzales Counties we have the compassion, understanding, expertise and knowledge, to help property owners deal with this stressful situation and get them on track to repairing and restoring their property.  Here are some tips to help you until we arrive on site:

Locate the Source Of Water – The first thing you need to do is figure out where the water is coming from. Sometimes this can be tricky depending on where the water damage is. For example, water damage ceilings can be difficult to identify exactly where the water is coming from, and if it’s a roof issue or not. If you can’t identify where the water source is coming from, you need to call a professional.

Shut Off Water Source & Electricity – Once you find the source of the water, if it is not an external source but in fact coming from your home (i.e. pipe) you should shut off the water source to help reduce additional damage caused by the water. If there are any electronics in the room or in the affected area, the electricity should be turned off or the electronics removed from the room.

Move Contents Away from Affected Area – Any personal items, furniture, and other contents in your home sitting in the water and the affected area should be moved. If you let your contents sit in the water it will cause secondary damage to the contents and may make them unsalvageable. A lot of times you have heavy furniture that can’t be moved, in this case, SERVPRO would put the furniture on blocks to keep the contents off the ground and out of the water.   Also, in many cases, you have cabinets and vanity’s that can’t be moved. You will need the help of SERVPRO as well here to determine if the water is behind these items.

Give SERVPRO of Guadalupe & Gonzales Counties a call at 830-379-7474.  We are here to help!

Flaws with Pier and Beam Homes that can cause water damage.

4/29/2019 (Permalink)

Water Damage Flaws with Pier and Beam Homes that can cause water damage. Proper pier and beam ventilation.

We get a lot of calls from people who have pier and beam homes and are experiencing moisture issues and water damage.  Listed below are the common problems we see and the damage that can occur from these common mistakes.

  • Soil against the perimeter foundation needs to be graded sloping away from the house. If the water is not directed away from the foundation, moisture will accumulate and seep under the house possibly rotting the access door.  The door needs to be higher than ground level, and a water barrier installed such as concrete curbing under the door.   
  • Another widespread architectural flaw in pier and beam homes, both old and new, is inadequate cross ventilation. Air must move without restriction under the house to keep it dry and moisture free.  If the house does not have appropriate ventilation, condensation will develop, and cause problems with mold, mildew, fungus, and rot.  One square foot of cross vent for every 100 square feet under the downstairs area, including porches is standard.

We often see water penetration as a result of poor cross ventilation, that moisture will soften the floors and cause them to sag and/or rot from the bottom.

If your home or building as been affected by water damage call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474.  We are here to help.

Up to your ankles in water?

3/5/2019 (Permalink)

Water Damage Up to your ankles in water? Call SERVPRO of Guadalupe & Gonzales Counties if your home or business has water or flood damage at 830-379-7474.

Call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474.  Our phones are answered 24/7 365 days a year.  We have staff that is on call for your after-hour water damage emergencies.  

Here are some safety tips to go by until we arrive on site:

  1. Stop the Water at Its Source
    Unless the flooding is due to an act of nature, find the source of the water and turn it off or seal it up. The easiest way to stop water flow is to turn off the main water valve to the house. If possible, locate the valve before it floods so you can find it easily in case of a water emergency.
  2. Turn Off the Electricity
    After the source of the water has been stopped, turn off all electrical systems in your home—but don’t walk through water to get to the fuse box. If you cannot reach the fuse box without stepping through water, call an electrician.
  3. Evacuate the Premises
    If a burst pipe or sewage leak is the issue, evacuate the premises and find a dry, safe spot outside of your home. It may be as close as the backyard or as far as the home of a neighbor or friend. Make sure that everyone—kids, pets, friends who may have been at the house—is accounted for and unhurt.
    In the case of a natural disaster, locate a temporary shelter, either by asking authorities or listening to the local news. Get everyone relocated to the shelter as soon as possible.
  4. Call for Help
    Once your family members—both two-legged and four-legged—are on dry ground, call for help. If anyone needs medical attention, call 911. No matter what’s going on with the flooded house, the damage has already been done, and your focus simply must be on you and your loved ones’ well-being.
    After you’ve verified that everyone is safe and well, you can make calls to the proper parties to get the recovery process underway.
    Renters: Call Your Landlord
    As soon as you and everyone who lives in the home are safe, let your landlord know what’s happened. (Now is a great time to make sure that your landlord’s number is in your cellphone and also written down and stored in your car’s glove compartment.)
    Homeowners: Call Your Insurer
    Call your insurer and explain that your home has suffered water damage. Make sure to clarify whether you need to wait for an adjuster to visit your home before you begin the cleanup and repair processes.
  5. Call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474 to get the drying processing started.
  6. Document Everything.  When thinking about what to do if your house floods, the first thing that probably comes to mind is cleaning up the mess. But before you do, document everything so you can show your insurer the extent of the damage. Use your cellphone camera to film or photograph all aspects of the issue.
    The water that’s flooding your home may include sewage or other hazardous material, so you need to take extreme precautions to not touch it. Before going into the home, suit up with appropriate protective gear, such as waders and waterproof boots.
  7. Start the Cleanup Process.  Cleaning up after a flood is a long, arduous process. You’ll need to remove the water, salvage any personal items you can, dry the space out, and disinfect any areas or objects the water touched. And, as in the previous step, you’ll need to undertake these tasks while wearing proper safety gear to avoid contact with bacteria.

Flooding Can Happen Anywhere—So Be Prepared

Do you have humidity or moisture problems in your home?

3/5/2019 (Permalink)

Water Damage Do you have humidity or moisture problems in your home? SERVPRO of Guadalupe & Gonzales Counties has the equipment and training to detect your moisture issues.

High home humidity can be uncomfortable. Worse yet, it can pose a threat to your home's structure and surfaces causing water damage and/or mold.  In Texas our humidity we see a lot of moisture issues in homes.

The ideal indoor humidity level is between 30 - 50%. Proper management of indoor humidity levels has several positive effects. If you implement solutions to keep you home in the right range, you'll have these benefits:

  • Improve personal comfort.
  • Control moisture that can damage your home's wood, paint, and siding.
  • Prevent mildew growth and odors in clothing and belongings.
  • Improve indoor air quality by reducing dust mites, mold, and other allergens.
  • Reduce pest infestations.
  • Improve the energy efficiency of your air conditioner.

Here are some ways to maintain that healthy range and clear the air by reducing and controlling humidity at home:

How to reduce and control humidity:

  • Set the fan to automatic. (Keeping it in the "on" position actually re-humidifies the space by blowing air over a wet coil when the condenser cycles off.)
  • Invest in a unit with a variable-speed air handler.
  • Consider installing a whole-house dehumidifier.
  • Don't automatically lower the thermostat. Turning down the thermostat to reduce humidity can be a sign of an oversized air conditioning system. If you are using the thermostat, though, smart thermostats can be part of a humidity strategy.

Air-conditioning systems can only keep up with the moisture they're designed to remove, whether the systems condition fresh incoming air, recirculating interior air, or both.

Here are ways to help keep additional moisture and humidity from infiltrating the home:

  • Install vent fans in kitchens and bathrooms.
  • Run a dehumidifier.
  • Cover dirt floors in crawl spaces with a plastic vapor barrier.
  • Seal air and duct leaks.
  • Select houseplants that absorb moisture from the air, such as Boston ferns.
  • Keep air-conditioning drip pans and drain lines clean and unobstructed.
  • Avoid activities that add moisture to the air on humid days, such as taking hot showers and boiling water on the stove.
  • Take measures outside. ENERGY STAR suggests keeping gutters and downspouts clean, extending downspouts further from the house, watering plants only when needed and sloping soil away from foundations to keep water from pooling.

 Call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474.   We can help determine the source of your moisture issues.  We have the equipment and knowledge.

Contaminated Water Damage - What to do until help arrives.

10/25/2018 (Permalink)

Water Damage Contaminated Water Damage - What to do until help arrives. Business affected by rising flood waters.

When your home or building has been affected by contaminated water we have listed below some Do and Don’t tips until help arrives.

Examples of contaminated water is water that has been affected by toilet overflows, sewage back-ups, rising flood water from rivers, streams, lakes, sea water and storm water.

DO:

  • Avoid all contact with sewage and items contaminated by sewage.
  • Wash your hands thoroughly after contact with contaminated items.

DON’T:

  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

If your home or building has been affected by contaminated water, we can help! Please give SERVPRO of Guadalupe & Gonzales Counties a call at 830-379-7474.

What happens when water damage is ignored.

6/12/2018 (Permalink)

Water Damage What happens when water damage is ignored. Call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474.

While it’s unlikely anyone would knowingly ignore water damage, sometimes situations are let go far longer than they should. This could be due to not recognizing the signs of water damage, or slow-forming damage that goes unnoticed.

While it’s obvious a professional should be called for flooding, other situations may be handled with less urgency. The following will remind you that’s a bad idea.

The Danger of Mold

Mold generally develops from long-term moisture and water exposure. Sometimes, homeowners may not notice the moisture build up, and won’t know there’s anything wrong until mold begins growing. Water leaking in from the roof is a common culprit. At that point, the least of a homeowner’s worries is the cost to fix the original issue causing this type of water damage. Mold can cause allergies on the more benevolent end of the spectrum, and serious health issues on the other. Needless to say, you don’t want mold growing in your home.

Surprise Water Bills and Floods

A form of water damage includes leaking or cracked pipes, which may be constantly leaking. If you notice your water bill increasing without increase in regular use, it’s worth it to have your pipes and system looked into to make sure everything’s okay. If the situation gets worse, you can suddenly be dealing with the nightmare of a water bill in the thousands of dollars. But it doesn’t end there: cracked pipes can lead to burst pipes, causing disastrous flooding.

Look for signs

Sometimes it’s easy to overlook water damage, but you should always keep an eye open for these signs:

  • Disintegrating of walls, baseboards, or areas around windows.
  • Unpleasant or new unidentified odors.
  • Listen for any leaking or dripping water.
  • If the any part of floors or walls are buckling.
  • Stains on the ceiling or walls.

Need emergency water damage service?

In a water damage emergency, we’re here for you. You can give us a call any time when disaster strikes, and we’ll start restoration for you quickly to help reduce damage as much as possible.

Call SERVPRO of Guadalupe & Gonzales Counites at 830-379-7474.

What to Expect from the Water Damage Cleanup Process

5/29/2018 (Permalink)

Water Damage What to Expect from the Water Damage Cleanup Process Here to Help! 830-379-7474

If you’ve recently experienced a flood or pipe burst and have water damage in your home, you’re probably wondering “what happens now?” The first, and most important, step when dealing with water or flood damage is to stop any active leaks in the home. This can be done by shutting off the home’s main water supply. If you don’t know how to shut off your home’s water supply, call a professional plumber or your local water supply company for assistance. Once any active leaks have been addressed and all water has been turned off, it’s imperative you call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474 to start the water damage cleanup process as quickly as possible to minimize damage.

How a Home is Restored After Water Damage

 All water damage restoration jobs are unique, and the amount of work required for each depends on a variety of factors such as the amount of area in the home that’s been damaged and how long the water has been present. We will arrive and inspect the home, we will be able to put together a detailed project timeline specific to your job. In the meantime, we’ve listed the eight common phases that occur during the water damage restoration process and what happens in each, so you’ll know what to expect.

INSPECTION

We have special tools and instruments we use to measure the moisture content of the home. To do this, we either poke or rest the instruments on top of surfaces like floors, baseboards and ceilings in the damaged rooms to get an accurate reading. Depending on the moisture content readings we will assess if drying equipment is needed.

PREVENTION OF FURTHER DAMAGE

 The longer water damage sits untreated, the more likely it is that additional damage can occur. If it’s determined that drying equipment is needed, dehumidifiers and air movers will often be placed in the home to prevent against further damage like mold growth while we are waiting for approval from the insurance company, if one is involved. Dehumidifiers and air movers can be present for one or multiple nights depending on factors such as the length of time the water has been present and the source of the leak or water damage.

REMOVAL OF STANDING WATER

Removing any standing water from the home.  We use either a truck-mount system or a portable extraction machine for sucking up all the water that’s present in the area. The amount of time this phase takes varies depending on the type of substrate that’s being dried, the size of the room and the total amount of water that’s present.

DRYING

Once any standing water has been removed, it’s time to start drying out the home. We bring in different types of air movers (think of these like glorified fans) to help circulate airflow throughout the room. If you have hardwood floors, we may use floor mats which help draw the water out of the floor. If needed, we might even remove the baseboards and drill holes into the drywall to help the walls dry faster. While some of these methods may sound extreme, we are making every effort to dry the home without having to demolish and rebuild, which could add multiple weeks to the project timeline and become very costly.

MONITORING

Throughout the drying process, crews will stop by periodically to monitor how the drying is progressing. Specifically, they monitor the dehumidifiers’ intake and output temperatures and humidity levels to make sure the dehumidifiers aren’t putting wet air out into the room. They’ll also go back and take readings of the same surfaces they did during the inspection phase. As rooms are declared dry, crews will often move equipment around to other areas of the home that are still wet.

COMPLETION

Once the home has been returned to its previous dry state, the water damage cleanup process is considered complete. At this point the drying equipment will be removed from the home.

REPAIR OF ADDITIONAL DAMAGE

After the water damage cleanup process is complete, if additional structural repairs are needed, a general contractor will repair any damage in the home.

How to Protect Your Home From Water Damage

5/8/2018 (Permalink)

Water Damage How to Protect Your Home From Water Damage This picture is from a pipe bursting in a restaurant,

Water damage is one of the most common and costliest disasters your home can experience, costing billions of dollars annually. Safeguard your most important asset against water damage with the following practical advice.

Properly maintaining a home is one of the best ways to prevent water damage from water disasters.

Maintain and understand your indoor plumbing systems

  • Inspect appliance hoses and faucets. Make it a practice every year to check hoses leading to water heaters, dishwashers, washing machines and refrigerator ice-makers. You may also want to invest in a water leak monitoring and shut-off system that can alert you to any leakage issues. Immediately replace any hoses that have cracks or leaks and replace them all every five to seven years.
  • Inspect showers and tubs.Check the seal and caulking around showers and tubs to make sure they are watertight and reseal if necessary.
  • When away on vacation, shut off the water supply to the washing machineand never leave the house while the washer or dishwasher is running.
  • Know the location of the main water shut-off valve in your home. A damaged hose or a burst pipe can send water racing into your home. Being able to locate and shut off the main water supply quickly will save stress, money and time.
  • Install an emergency pressure release valve in your plumbing system. This will protect against the increased pressure caused by freezing pipes and can help prevent your pipes from bursting.
  • Check plumbing and heating pipes. Look closely for cracks and leaks and have any necessary repairs made immediately.


Repair and protect your home's exterior

  • Caulk and seal windows to guard against water seepage.
  • Inspect your rooffor missing, damaged and aging shingles and make necessary repairs.
  • Check your downspouts. Remove debris that may have accumulated in downspouts and rain gutters. Position downspouts so that they direct water away from the house.
  • Check sprinklers and irrigation systemsto be sure they are not creating water damage to the walls and foundations of the house. Turn off and drain outside faucets to protect against frozen pipes.
  • Install gutter guardsto prevent gutter clogs and keep water flowing away from the house instead of accumulating on the roof.


Protect your possessions

  • Store off-season and other bulk belongings in waterproof bins, especially in areas where there are plumbing pipes or that are prone to dampness, such as basements and attics.
  • Never store valuables or memorabilia where there is risk of destruction from water. Water and damp also brings with it the threat of mold damage.
  • Keep belongings stored on shelving off the floor in basements.In case of water seepage or sewer backup, they're less likely to get damaged.
  • Keep an up to date home inventory. Having a comprehensive list of your possessions will save time, trouble and stress in case of loss from water damage.

Helpful tips for water damage situations.

3/9/2018 (Permalink)

Water Damage Helpful tips for water damage situations. Call SERVPRO of Guadalupe & Gonzales Counties for all your water restoration needs, (830) 379-7474.

No one wants to come home to a flooded basement or to wake up to the sound of a broken pipe spraying water on valuable furniture and household possessions.  However, the possibility of water damage occurring in your home very real.  Whether it is pipe damage or a weather-related issue that is the cause, it is important to arm yourself with some basic knowledge to deal with this type of emergency before it happens.

Here are a few tips to help in the event of water damage in your home:

  • First, ascertain whether it safe to stay in the house.
  • Make sure there are no active electrical devices or outlets immersed in or near the water.
  • Note that wet floors are slippery and “slip and fall” hazards are some of the most prevalent concerns.
  • Keep in mind that wet materials can be VERY heavy.
  • Have your plumber’s phone number ready and available.
  • Contact your SERVPRO of Guadalupe & Gonzales Counties at (830-379-7474) for complete restoration.

While waiting for your SERVPRO of Guadalupe & Gonzales Counties Professional to reach your location, here is what you CAN do:

  • Shut off the water
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air condition on for maximum drying in the Summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects and other prized possessions to a safe, dry place
  • Gather loose items from floors.

What NOT to do After Flooding:

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging

Never try to fix a broken pipe by using tape or plumbing putty.  Broken pipes are a serious problem, which should be handled by a professional. SERVPRO of Guadalupe & Gonzales Counties Professionals are on standby 24 hours daily to help home and business owners with complete cleanup. Our goal is to help you regain control and repair any damage, we are only a phone call away.

Call SERVPRO of Guadalupe & Gonzales Counties at (830) 379-7474 for all your cleaning, water damage, fire damage and mold remediation needs!

Are you ready for immediate action for water damage - WE ARE!

3/9/2018 (Permalink)

Water Damage Are you ready for immediate action for water damage - WE ARE! Call SERVPRO of Guadalupe & Gonzales Counties (830) 379-7474 for your water damage needs.

When you are dealing with water damage, immediate action is crucial. SERVPRO of Guadalupe and Gonzales respond immediately and use advanced equipment and techniques to remove the water quickly. They closely monitor and document the drying process to verify your property is dried properly and thoroughly.

The Water Damage Restoration Process

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Sanitizing

Step 6: Restoration

Common Water Damage Scenarios

Water damage can have many sources, from loose appliance hoses to natural disasters. Regardless of the source, SERVPRO of Guadalupe & Gonzales Counties technicians can handle any size disaster.

SERVPRO of Guadalupe and Gonzales Counties, we are only a phone call away, (830) 379-7474 and we are available 24/7 for emergency situations.

Simple Steps to Prepare Your Plumbing for Winter

11/2/2017 (Permalink)

Water Damage Simple Steps to Prepare Your Plumbing for Winter 2 story (or more) have pipes running between ceiling on lower level and flooring on the above level. This is what happens when one of those pipes bust

Have you prepared your plumbing for winter?  Damage caused from burst pipes can cost you thousands, of dollars.  Not all damage is covered by homeowner’s insurance.  We want to make sure you know some simple steps to get you prepared.  Follow these 7 simple steps to get off to a great start.  Find yourself in a bind?  SERVPRO of Guadalupe & Gonzales Counties is here to help!  Give us a call.

  1. Prepare your outdoor faucets.  Remove and drain your water hoses and store them indoors before the first freeze.
  2. Fix leaks now.  Inspect your pipes and have any/all leaks repaired.
  3. Wrap any pipes in unheated areas of the home.  This is crucial, for mobile homes.  Visit the hardware store and grab some heat tape and/or pipe insulation.  There are also easy to install kits, that include a thermostat. These kits can help you in the event of frigid temps for long periods.  Don’t hesitate to ask an employee for recommendations.  Protecting the pipes in your home, from low temperatures is THE single most important thing that you can do.
  4. Tune up your water heater.  You will want to drain and maintain your water heater at this time every year.
  5. Service your furnace.  Make sure you have clean filters and call a professional to help with major repairs.  Heat means pipes could freeze.  If they do, call us!
  6. Selling your home or heading south for winter?  Shut off the water, in your home, completely and consider draining your pipes.  Any water left in your pipes is at risk of freezing and causing pipes to bust.  If nobody is home, the damage can be widespread and severe.  Don’t take chances.
  7. Call SERVPRO of Guadalupe & Gonzales Counties @ 830-379-7474.

Water Damage repair services

6/19/2017 (Permalink)

Water Damage Water Damage repair services Call SERVPRO of Guadalupe & Gonzales Counties for all your water restoration needs, (830) 379-7474.

If you have discovered residential water damage in your home, it's understandable to feel overwhelmed. Once water has negatively impacted the condition of your home, you may wonder what it will take to get the damage repaired. By taking the right actions promptly, you may be able to keep damage to a minimum and prevent mold growth from developing. 

The most important initial step to take when you discover water in your home is to address the source if possible. For example, if there is a burst pipe causing the leak, you need to turn off the main water valve to the home to stop the water from flowing into the structure. In other cases, such as if the flood is caused by a heavy rainstorm, you may not be able to stop the flow of water. As soon as the storm ends, you can begin the water extraction process. This is a process in which water will be professionally extracted by our skilled SERVPRO of Guadalupe & Gonzales Counties technicians, in an efficient manner. Then, the drying out process will begin with dehumidifying fans, some materials such as flooring.


Each of these steps is vital to the water damage repair process, and the team at SERVPRO of Guadalupe & Gonzales Counties can help you. As a locally owned franchise that specializes in residential water damage repair, you can rest assured that we have what it takes to get the job done to your satisfaction. If you are ready to move forward with your repair process, call us today at (830) 379-7474.

Water Damage – How Much Is Too Much

6/2/2017 (Permalink)

Water Damage Water Damage – How Much Is Too Much Call SERVPRO of Guadalupe & Gonzales Counties (8.0)379-7474 for all your cleaning, water damage, fire & mold mediation needs!

Everyone has had water in their facility where it shouldn’t be.  It’s always a mess, but how much is too much?  When water damage occurs, when do you handle it with your own staff and when should you call in a professional water restoration company?

The Institute of Inspection Cleaning and Restoration (IICRC) sets national standards for how to properly handle water damage in 7 steps:

  1. Turn the water off first. It is no use to start cleaning up the mess until you have fixed the problem.  So fix the leak, call the plumber, call the city, wait for the seepage to stop; whatever you need to do to stop the problem is your first step.
  2. Determine the path that the water traveled. Find out where the water started and where it went.  This isn’t always easy.  Water can travel through walls, behind cabinets, through building materials of all kinds.  Only when you know where it traveled can you dry out all the areas affected.  Missing some areas means problems later.  Your trusted restoration company has several types of moisture meters (costing from $600 into the thousands) that will determine where the water traveled. Find out more about the cost of water damage restoration here.
  3. Protect the contents. Many times, furniture is also affected by the water.  For example, wet legs from chairs or furniture can release stain into carpet and other flooring and cause permanent damage.  Get everything up and out of the water right away.
  4. Remove the surface water. It seems that it is always more than you think.  A simple toilet supply line can leak between 700 to 1,400 gallons of water in 24 hours!  Be prepared with enough staff and equipment to vacuum it up in a reasonable time.
  5. Dealing with carpet pad. In most cases, remove and discard the pad from the affected areas.  It is inexpensive to replace and very hard to dry.  Take it out, dry what is left and replace it.
  6. Prevent mold growth. Treat the wet area with an antimicrobial solution once the surface water has been removed (staff must have the proper certification).  Spray this on hard surfaces and under carpet and then draw it through the carpet with a vacuum.  Then be sure to dry the area within 3 days or less.  Mold takes time to grow so time is on your side, but if the area isn’t dried quickly it will grow and cause further problems.
  7. Balance the moisture evaporation. This part can be tricky without the proper test equipment owned by a restoration company.  In a nutshell, when you start a fan on an area to dry it, you put moisture in the air.  This requires a dehumidifier(s) to wring the moisture out of the air at the same rate that you are putting it in with the fan.  Without the proper balance you can cause secondary damage to walls and other building materials. Qualified restoration companies are experts in this process and should be hired if you feel the amount of water is too large to dry in a single day. Waiting too long to call them results in a host of other problems you don’t need in the future.

A simple evaluation of your ability to respond to water damage today will provide you with an appropriate response when it happens.  Do you have enough equipment to vacuum water readily available to all buildings?  Do you have large fans available too?  Can this affected area be cleaned and dried in one day?  If not, call in help.

Secondary damage and mold growth caused by not drying water damaged building materials has resulted in thousands of lawsuits across the county.  Your best defense is to plan ahead of time and be prepared to call in help from a qualified restoration company if conditions warrant.  It will save a host of problems in the future.  Water damage happens in every facility.  Be ready.

Vacation Water tips

5/18/2017 (Permalink)

Water Damage Vacation Water tips While you're walking along the beach on vacation rest easy knowing your house is safe from potential water hazards!

Summer time is upon us!  With Summer time comes summer vacations, everyone needs a vacation.  What you don’t need is to return from your fun filled relaxing trip to find your furniture swimming.  Steps to take before you take your steps for vacation!

Step 1 - program SERVPRO of Guadalupe & Gonzales Counties number in your phone for those emergencies!  (830)379-7474 ??

Step 2 – Identify your potential water hazards in your home! Note - Any water fixtures in your home or office are potential water hazards. i.e. sinks, toilets, refrigerator water lines, ice maker water lines, dishwashers, washing machines, bath tubs, showers, hot water heaters, AC drain lines, toilets, and even outdoor faucets that are close to exterior of house. 

Step 3 - check each of potential water hazards, make sure there are no leaks.  A small leak might not seem like much to you now.  However, if a small leak goes unnoticed or not fixed for several days, it can not only cause damage to the wood surfaces around it.  It can also cause mold to grow. 

Step 4 – The day you leave for vacation – Most importantly!!  Turn off your main water supply.  Typically located in the ground near your street curb, for those in town.  If you are in the country on a well, turn off your supply line between your well and your house. 

Step 5 – Enjoy your vacation, rest easy knowing you not your furniture are swimming while you are away.

Call SERVPRO of Guadalupe & Gonzales Counties at (830) 379-7474 for all your cleaning, fire damage, water damage and mold mediation needs!

Water damage - The Do's and the Don'ts

3/16/2017 (Permalink)

Water Damage Water damage - The Do's and the Don'ts When in doubt - Call SERVPRO of Guadalupe & Gonzales Counties at (830)379-7474 for all your cleaning, water damage, fire damage and mold mediation!

No one wants to come home to a flooded basement or to wake up to the sound of a broken pipe spraying water on valuable furniture and household possessions.  However, the possibility of water damage occurring in your home very real.  Whether it is pipe damage or a weather-related issue that is the cause, it is important to arm yourself with some basic knowledge to deal with this type of emergency before it happens.

Here are a few tips to help in the event of water damage in your home:

  • First, ascertain whether it safe to stay in the house.
  • Make sure there are no active electrical devices or outlets immersed in or near the water.
  • Note that wet floors are slippery and “slip and fall” hazards are some of the most prevalent concerns.
  • Keep in mind that wet materials can be VERY heavy.
  • Have your plumber’s phone number ready and available.
  • Contact your SERVPRO of Guadalupe & Gonzales Counties at (830-379-7474) for complete restoration.

While waiting for your SERVPRO of Guadalupe & Gonzales Counties Professional to reach your location, here is what you CAN do:

  • Shut off the water
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air condition on for maximum drying in the Summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects and other prized possessions to a safe, dry place
  • Gather loose items from floors.

What NOT to do After Flooding:

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging

Never try to fix a broken pipe by using tape or plumbing putty.  Broken pipes are a serious problem, which should be handled by a professional. SERVPRO of Guadalupe & Gonzales Counties Professionals are on standby 24 hours daily to help home and business owners with complete cleanup. Our goal is to help you regain control and repair any damage, “Like it never even happened.”

Call SERVPRO of Guadalupe & Gonzales Counties at (830) 379-7474 for all your cleaning, water damage, fire damage and mold mediation needs!

 

Water Damage Timeline

3/15/2017 (Permalink)

Water Damage Water Damage Timeline It is best to know and not need information then to need and not know the information you need.

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Call SERVPRO of Guadalupe & Gonzales Counties at (830) 379-7474 for all your cleaning, fire damage, water damage and mold mediation needs!

Water Damage strikes fast...So does SERVPRO!

11/2/2016 (Permalink)

Water Damage Water Damage strikes fast...So does SERVPRO! SERVPRO of Guadalupe and Gonzales can help!

When you are dealing with water damage, immediate action is crucial. SERVPRO of Guadalupe and Gonzales respond immediately and use advanced equipment and techniques to remove the water quickly. They closely monitor and document the drying process to verify your property is dried properly and thoroughly.

The Water Damage Restoration Process

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Sanitizing

Step 6: Restoration

Common Water Damage Scenarios

Water damage can have many sources, from loose appliance hoses to natural disasters. Regardless of the source, SERVPRO Franchise Professionals can handle any size disaster.

SERVPRO of Guadalupe and Gonzales Counties, we are here to help you. You can reach us at (830) 379-7474 and we are available 24/7 for emergency situations.

Water Damage - Emergency Tips for your Home

6/14/2016 (Permalink)

Water Damage Water Damage - Emergency Tips for your Home Call SERVPRO of Guadalupe & Gonzales Counties for your water damage needs.

These emergency tips will assist you in taking the proper action to help reduce damage until SERVPRO of Guadalupe & Gonzales Counties arrives. 

DO:

-Shut off the source of water if possible or contact a qualified party to stop the water source.

-Turn off circuit breakers for wet areas when access to the power distribution panel is safe from electrical shock.

-Remove as much excess water as possible by mopping and blotting.

-Wipe excess water from wood furniture after removing lamps and tabletop items.

-Pick up items off of the floor that can be salvaged and set to dry in an unaffected area.

-Remove and prop up wet pholstery cushions for even drying.

-Place aluminum foil or wood blocks between furniture legs and wet carpeting.

DON'T:

-Enter rooms with standing water where electrical shock hazards may exist.

-Leave books, newspapers, magazines, or other colored items on wet carpets or floors to cause staining.

-Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining. 

-Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner.

-Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are saggin from retained water.