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Thanksgiving Safety Tips

11/25/2019 (Permalink)

Thanksgiving table with food being passed around by arms. Text that says "Thanksgiving Safety Tips" Don't let a fire ruin your thanksgiving!

Thanksgiving is the Peak Day for Home Cooking Fires!

It makes sense when you consider that most families devote hours of love and labor crafting the perfect turkey feast. According to the U.S. Fire Administration, more than 4,000 fires happen each Thanksgiving Day and they usually take place in the kitchen!

At SERVPRO of Guadalupe & Gonzales Counties, we know the importance of being prepared, aware and ready. Keep the following safety tips in mind this Thanksgiving:

Thanksgiving Safety Tips

  • Never leave food unattended while frying or grilling.
  • If frying or deep-frying, keep the fryer outside, away from walls, and free from moisture.
  • Never use a glass casserole container or glass lid on the stove or burner, as it may explode from the heat.
  • Ensure that pot holders and food wrappers are a safe distance --- at least 3 feet! ---- from warmed surfaces like the stove.
  • If using candles or a fireplace, keep these sources of fire shuttered or isolated, and never leave them unattended.
  • Never douse a grease fire with water, as the fire can thus spread. Turn off the burner, smother the flames with a lid (Make sure to wear an oven mitt!), or douse with baking soda or a fire extinguisher.
  • Having a fire extinguisher in the kitchen is handy and can mitigate a fire getting out of control. Make sure you know how to use it in case of an emergency.
  • Ensure your smoke alarms are all connected and are working.
  • Once the Thanksgiving festivities are over, make sure to walk around the home to check for any appliances left on and ensure all candles and fireplaces are extinguished.

From your family at SERVPRO of Guadalupe & Gonzales Counties; Happy Thanksgiving!

Beat the Freeze!

11/25/2019 (Permalink)

Simple Steps to Prevent Your Pipes from Freezing & Bursting

Texas weather is incredibly unpredictable. Since winter is at our heels, now is a great time to review how to prevent your pipes from freezing and busting!

When temperatures drop quickly, the risk of your pipes freezing and bursting skyrockets. Unsurprisingly, burst pipes are one of the most common causes of property damage during the winter.

The pipes most at risk for potential freezing are those in unheated interior spaces such as basements, attics, closets, and garages. Thankfully, there are simple actions you can take to prevent any damage from occurring.

There are several low-cost or free things you can do to protect your home, helping you save hundreds, even thousands of dollars in repair.

1. Insulate your pipes and faucets. Keep in mind that towels may not be the best long-term option.

Pipe insulation materials, faucet covers and slip-on faucet protectors are all recommended ways to keep the pipes warm. You can find them at any local hardware store.

2. Turn off your sprinkler system and make sure the backflow preventer is drained.

Know where your backflow or your vacuum system for your irrigation system is. If your backflow preventer is not drained, then your pipes may break.

3. Let cold water drip from a faucet.

Running water through the pipe – even at a trickle – helps prevent pipes from freezing.

4. Experts say you can try your hairdryer if pipes freeze.

Obviously, safety comes first. However, if you can locate the part of the pipe that is frozen, you can try to thaw it with a hairdryer.

SERVPRO of Guadalupe & Gonzales Counties specializes in the cleanup and restoration of residential and commercial property. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Questions? Call Us 24/7 – SERVPRO of Guadalupe & Gonzales Counties (830)379-7474

IICRC Certified Firm

11/25/2019 (Permalink)

IICRC Logo with words "IICRC Certified Firm" IICRC creates standards for the restoration industry.

SERVPRO of Guadalupe & Gonzales Counties is an IICRC Certified Firm. IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. The IICRC creates standards for the restoration industry and provides training and certification to restoration companies and their employees. Some of the standards are as follows.

IICRC Certified Firms Must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up to date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations on arbitration.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace as well.

Locally Reviewed 5 Stars on Google

11/25/2019 (Permalink)

Real Quotes From Real Customers

Whenever you require a service that includes letting people into your home, you want to make sure you are working with professionals you can trust. The reputation a business has is a good way of gauging if you will be in good hands. Our customers speak for our work, check out some of our most recent reviews:

“I’m trying to take care of my elderly mother’s home. I am completely in over my head. I’ve never been sure who to call, until now. SERVPRO has always had the time to not only advise, but to investigate the problem. Their enthusiasm and professionalism are outstanding. They have always resolved or redirected my efforts when necessary. In addition, they are able to compassionately deal with my mother and her dementia as I’m not always available to be present. They truly go the extra mile and deserve more than 5 stars!” – Brian Trammel

“Very Fast Service, excellent customer service. Techs were very knowledgeable and willing to go the extra mile to make our experience as smooth as possible.” – Trey Atkins

“SERVPRO was wonderful. Randy, Claudia, Pearl, and Cole were so helpful during a stressful time. They did excellent work and made us feel at ease with this whole process. We highly recommend them.” – Daniel Ibarra Jr

Check out more of our Google Reviews Here!!

We have the best team of friendly, reliable and professional technicians. For a company you can trust, call SERVPRO of Guadalupe & Gonzales Counties!

Want an ALL-EXPENSE Paid Trip to the SERVPRO First Responder Bowl?!

11/8/2019 (Permalink)

We're Searching for an Outstanding First Responder

Schertz, Cibolo, Seguin and surrounding communities -

SERVPRO® of Guadalupe & Gonzales Counties has been serving its community in water and fire restoration since 2009. Last year, the annual college football bowl game played at the Cotton Bowl Stadium in Dallas, Texas known as the Heart of Dallas Bowl, was renamed the SERVPRO® First Responder Bowl. This annual event was started in a joint effort to honor the service and sacrifice of America’s First Responders. As quoted by Sue Steen, CEO of SERVPRO® Industries, Inc, "We are proud to present the SERVPRO® First Responder Bowl dedicated to honoring some of the hardest working men and women in our country. We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

SERVPRO® of Guadalupe & Gonzales Counties is truly grateful for their local first responder's service and sacrifice and would like to extend a heartfelt thank you to all the brave men and women who are on the frontlines of community emergencies 24 hours a day, 7 days a week, 365 days a year.

To honor all that these men and women do for our community, SERVPRO® of Guadalupe & Gonzales Counties is searching for a local First Responder who has been nominated by our local communities to send that responder on an ALL-EXPENSES PAID TRIP to the SERVPRO® First Responder Bowl on December 30, 2019 in Dallas, Texas.

Nominations are not limited by any requirements other than the individual working or volunteering for their department must currently be living and/or serving in one of our territories(See the list below). Some examples of reasons for nomination are: injured and back to work, lives saved in career, extraordinary job performance, upcoming retirement, etc.

The First Responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.

To submit a nomination please fill out our online form.

Nominations must be submitted by Friday, November 15th. The recipient will be announced the following week at their department.

Anyone wanting more information on the bowl game can visit

Feel free to e-mail with any questions. Thank you!

List of Eligible Cities and Zipcodes:

  • Belmont, Tx - 78604
  • Cibolo, Tx - 78108
  • Cost, Tx - 78614
  • Falls City, Tx -78113
  • Flatonia , Tx - 78941
  • Geronimo, Tx -78115
  • Gillett, Tx - 78116
  • Gonzales, Tx - 78629
  • Harwood, Tx - 78632
  • Hocheim, Tx - 77967
  • Kingsbury, Tx - 78638
  • La Grange, Tx - 78945
  • La Vernia, Tx - 78121
  • Leesville, Tx - 78122
  • Lockhart, Tx - 78644
  • Luling, Tx - 78648
  • Marion, Tx - 78124
  • Martindale, Tx - 78655
  • McQueeney, Tx - 78123
  • Moulton, Tx - 77975
  • New Braunfels, Tx - 78130/78132
  • Nixon, Tx - 78140
  • Ottine, Tx - 78658
  • Pandora, Tx - 78143
  • Panna Maria, Tx - 78144
  • Schertz, Tx - 78154
  • Schulenburg, Tx -78956
  • Seguin, Tx – 78155/78156
  • Shiner, Tx - 77984
  • Smiley, Tx - 78159
  • Smithville, Tx - 78957
  • Staples, Tx - 78670
  • Stockdale, Tx - 78160
  • Sutherland Springs, Tx - 78161
  • Waelder, Tx - 78959
  • Westhoff, Tx - 77994
  • Wrightsboro, Tx - 78677
  • Yoakum , Tx - 77995
  • Yorktown, Tx – 78164

Weather Forecast for Winter: Predictably Unpredictable

11/8/2019 (Permalink)

Local SERVPRO disaster recovery professional spotlights resources to help property owners plan in advance for potential severe Winter weather

Seguin, Texas—With winter around the corner, George Parsley, the owner of SERVPRO of Guadalupe & Gonzales Counties, encourages property owners to be prepared for potentially severe weather. Texas seasons are infamously unpredictable, with wide temperature swings and extreme weather changes that can happen in the blink of an eye.

“Home and business owners need to be aware that severe weather conditions can develop rapidly and hit unexpectedly, so it’s important to plan ahead,” says Parsley. “Internal damage is also a threat that is often overlooked. Water pipes burst every day and most businesses don’t have a plan for recovery in place.”

As many as 50 percent of businesses close down following a disaster, unable to survive long periods of business interruption caused by a disaster and its aftermath. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens.

“As disaster remediation specialists, we know how important advance planning and preparations can be not only for surviving an unexpected event but also for recovering from it once the threat has passed,” says Parsley. “We want to help address this problem in Guadalupe and Gonzales Counties by helping local businesses have a plan in place.” 

SERVPRO of Guadalupe & Gonzales Counties has a solution for business owners; an Emergency READY Profile. This no-cost facility assessment employs online tools to document critical facility, contact, and line-of-command information. Having this information in a central, easily accessible location helps facilitate the prompt, appropriate and efficient response that SERVPRO knows is critical to getting a business back in business as quickly as possible.

According to Parsley, “An ERP is the ultimate tool for preparedness. Let us help you and your business be ready for whatever happens”.

For more information on SERVPRO of Guadalupe & Gonzales Counties, or to schedule a free ERP service contact our Sales & Marketing Manager, Michael Moreno at (830)-379-7474 or

For more information on SERVPRO® and the SERVPRO® Emergency READY program, please visit.


Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

SERVPRO’s Disaster Recovery Team mobilizes from across the country, as needed, to support large storm events. SERVPRO’s Disaster Recovery Team has responded to large loss and storm events across the country, including: 2018 California Wildfires, 2018 Hurricane Michael, 2018 Hurricane Florence, 2017 Hurricane Irma, 2017 Hurricane Harvey, 2016 East Tennessee Wildfires, 2016 Hurricane Matthew, 2016 Louisiana Flooding, 2016 Houston Flooding, 2015 Siberian Express, 2014 Mid-Atlantic Flooding, 2014 Polar Vortex, 2013 Colorado Floods, 2013 Alberta, Canada Floods, 2012 Hurricane Sandy, 2012 Hurricane Isaac, 2011 Hurricane Irene and Tropical Storm Lee.

Preparing Your Business for Floods | SERVPRO® of Guadalupe & Gonzales Counties

11/4/2019 (Permalink)

Did you know that 90% of all natural disasters involve flooding? Even minor flooding can result in major damage. Business owners would be wise to consider their flood risk and plan for it. Having a plan in place ensures that anyone at your business during an unexpected event is safe and prepared. A plan also aids in speeding up the process of restoration which can greatly reduce the amount of damage done.

How to Prepare

Preparing doesn’t have to be a daunting project. First business owners should understand their risk. Secondly, they should communicate and work with employees. Finally, business owners should establish a safety net in advance to ensure they can reopen following a flood. Here are some of the key planning points:

  • Finding the FEMA Flood Map and evaluating your level of risk
  • Keeping records and paperwork copies in a secure location away from the business
  • Drafting an Emergency Action Plan and host a training to be sure all employees know what to do
  • Creating a clear evacuation route for all areas of the office
  • Determining if your insurance includes flood coverage and considering purchasing it if not
  • Compiling an emergency kit for the workplace in case you are stranded and must wait on assistance
  • Moving any valuables or computers to higher areas

Preserving Documents From a Flood

If your commercial property does suffer flood damage, keeping the following business documents offsite and handy will aid in the business restoration process.

  • A copy of your Business Continuity Plan
  • Emergency contact information for employees
  • Policy details for your business and flood insurance
  • Contact information for any crucial suppliers, vendors or other parties essential to the business
  • Instructions to back up computers and recover files
  • Financial and bank records

SERVPRO of Guadalupe & Gonzales Counties offers Emergency Readiness Profiles for our local businesses at no cost. This free service can greatly help after a commercial loss. If your business has experienced a flood or any other disaster, we are here to help 24/7.

Categories of Water Damage

10/31/2019 (Permalink)

Clean, Gray and Black Water

Most people assume that all water is clean and safe. However, that couldn’t be farther from the truth! Based on the source of the water, the amount of time it’s been dwelling in a structure, the temperature and the pre-existing conditions professional water damage technicians determine how to classify water damage. Restorers diligently investigate all affected materials to search for indications of contamination.

The following are the different types of water damage:

Category 1 Water Damage

Clean Water

Just like the name says, this water is generally safe as it does not contain any contaminants and has no substantial risk of causing health problems. For a situation to stay a category 1 the water must originate from a clean source, not be present for a prolonged period of time and any affected materials must be generally clean. Some common causes include:

  • Broken water lines
  • Bathtub or sink overflows with clean water
  • Appliance malfunctions
  • Rainwater and snowmelt

This water is the easiest to control if extraction and remediation services begin rapidly. However, after 48 hours contact with affected materials can begin to contaminant the environment, moving the damage up to the next category.

Category 2 Water Damage

Gray Water

Water that contains a significant amount of biological, chemical or physical contamination is classified as a Category 2. This water does have the potential to cause sickness and discomfort and should be treated immediately. Common source causes for gray water can be:

  • Aquarium leaks
  • Dishwasher or clothes washer discharge
  • Toilet bowl overflow (urine only)

If left untreated, this water will more than likely become…

Category 3 Water Damage

Black Water

When water intrusion comes from highly unsanitary sources or contains disease-carrying agents, it is known as black water. This is the most serious type of water damage as it poses the largest threat to the occupant’s health. It is important to call a professional water restoration service as soon as possible when this damage occurs and is advisable that people and pets refrain from being near the structure. Category 3 water damage can be caused by anything containing harmful chemicals or biological matter. Some of the most common causes are floodwater and sewage water backup.

Sewage is contaminated with microbes, including bacteria, protozoans, molds, fungis and more—many of these can be harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

Remember, when it comes to floods, all waters should be assumed to be black water since water picks up and carries contaminants along its path.

The three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

No matter what type of water has caused damage to your home or business SERVPRO of Guadalupe & Gonzales Counties is here to get the situation under control. If you aren’t sure what type of water damage your loss is categorized, give us a call and we will take care of everything for you!

Biohazard, Trauma & Crime Scene Cleanup Services

10/24/2019 (Permalink)

Yellow crime scene tape that says "Do Not Cross" We provide 24-hour biohazard cleanup to New Braunfels and the surrounding communities.

We believe that no one should have to deal with the aftermath of crimes and traumas on their own.

Let us guide you through this trying and hard time. At SERVPRO of Guadalupe & Gonzales Counties we are experts in trauma cleanup. Our years of experience has taught us about how to provide the most emotionally understanding services to our customers. You can be assured that we will always treat your property and the those affected with the utmost respect during our restoration work.

The aftermath of a trauma scene leaves behind biohazardous materials such as blood, tissue and bodily fluids that can carry infectious diseases and dangerous pathogens. These contaminants can be dangerous and should always be removed by a qualified, professional cleaning company. SERVPRO of Guadalupe & Gonzales Counties crime scene cleaners are certified to control blood-borne pathogens, toxic and hazardous substances. Our technicians are highly experienced in biohazard removal and well-versed in methods necessary to successfully undertake each unique situation.

Federal laws require that crime scene cleanup companies and restoration services educate their workers with specific training. SERVPRO provides continuous education for their production teams nationwide through corporate, as well as in-house training initiatives. Our biohazard restoration specialists are compliant with all state, local, federal, OSHA and other industry regulations. This ensures safety for our staff as well as your family and property.

We proudly provide empathetic, sensitive, prompt and professional cleaning services of both bio and chemically infested scenes.

The most common situations in which professional biohazard remediation services are needed include the aftermath of:

If you or your family members are in need of a sympathetic and caring restoration company to perform biohazard clean up, then call SERVPRO of Guadalupe & Gonzales Counties. We are a 24 hour emergency service that can be reached anytime at the following number: (830)-379-7474. 

Is your Business Emergency Ready?

10/21/2019 (Permalink)

50% of businesses may never reopen after suffering a disaster. Be Prepared with an Emergency READY Profile Call us today to set up your FREE Emergency Ready Profile! (830)-379-7474

The SERVPRO Emergency READY Profile Advantage

Do you know what you would do if your business was affected by an emergency situation such as Water Damage, Fire Damage, Smoke Damage, Mold Growth or a Bio-Hazard contamination? As many as 50% of businesses close down forever following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind.

The SERVPRO Emergency READY Profile (ERP) will help ensure you are “Ready for whatever happens.” In the event of an emergency, the ERP can help reduce business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations, and priority areas.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business as well as save you thousands of dollars.

The SERVPRO Emergency READY Profile Advantage:

  • A no-cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes SERVPRO of Guadalupe & Gonzales Counties as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

If you would like to schedule a free ERP assessment, you can e-mail Taylor Dabbs at or call our office at (830)-379-7474.