What our Customers say...

Testimonials

My name is Teresa an we had our water heater bust a couple of days ago & these guy from SERVPRO really took great care of me. I’m actually legally blind so it was very difficult for me. I was very nervous because I didn’t know what was happening an they were strangers but these guys James & Randy were really nice an were there for me to making sure I was okay. Please keep these guys because they are such great people who genuinely care about their customers an treat them like family.

 

This is a great business.  Very personable, extremely knowledgeable, and most definitely makes sure the customer is educated as to any problems or procedures. Obviously, I would call on this SERVPRO company again if any problems arise.

I live in a senior apartment community.  The apartment complex flooded and this SERVPRO came to the rescue.  They did an excellent job.  Quick response and professional service. Can't ask for more.

Daniel and Alex performed a PHENOMENAL job BOTH times they have had to provide service for a flooded basement.  These gentlemen have been kind, courteous, and 200% professional about making sure the job was complete in a timely manner.  Daniel is especially knowledgeable about making sure the correct methods are used to make sure the job is done well.  Hands down...I would not hesitate to call for this team again!

Thanks to Ruben, George, Randy, Cole and Whitney. Each of these service members were GREAT to work with.  Their sense of humor made a bad situation less stressful.  I would certainly use this company again if needed.  GREAT customer service.

We experienced some water damage from our kitchen sink and had SERVPRO come out to look at the damage and see what needed to be done. All of the work was completed to dry out our cabinet in a very efficient manner. Everyone was very professional and we appreciated their response and helpfulness. I would highly recommend using this company.

Can't say enough about the quality of the SERVPRO team that took care of our flooded home.  Channing was the first on scene and did an excellent job of explaining the process and what to expect in the days to come.  The team that followed were very efficient and courteous.  Great job, I recommend them highly but never hope to have to use them again :) Thank You SERVPRO.

Channing, Thank you so much for all of your and your staff's help!  I appreciate ya'll's efforts to accommodate us!

We used SERVPRO of Guadalupe & Gonzales Counties after reading a recommendation of Facebook that had nothing but positive things to say about the company.  Our need to call arose after discovering mold on the carpet in our nursery.  Channing was very professional, patient, knowledgeable, and efficient.  We would use SERVPRO of Guadalupe & Gonzales Counties again in a heartbeat!

My name is Teresa N. and we had our water heater bust a couple of days ago and these guys from SERVPRO really took great care of me.  I'm actually legally blind so it was very difficult for me.  I was very nervous because I didn't know what was happening and they were strangers but these guys James and Randy were really nice and were there for me making sure I was okay.  Please keep these guys because they are such great people who genuinely care about their customers and treat them like family.

Randy, Barry, Perla & Nellie... Thank you all so much!  You were FANTASTIC! 

I was impressed by SERVPRO of Guadalupe & Gonzales Counties onsite crew and the work did service at my house. 

"They went above and beyond what they needed to do.  They contacted my insurance and tracked down the correct person to get the process started."

"Every employee that come into our home were friendly, courteous, and extremely accommodating.  They went above and beyond our expectations.  They were excellent at accommodating our pets (and pet guest) to stay in our home as they help restore our home back to "normal!"  The work they performed would have taken me months to complete! Thank you!!"

"I cannot say enough good things about my experience with SERVPRO of Guadalupe & Gonzales Counties. We were recent victims of the flooding in south Louisiana. We had just enough water to ruin everything; carpeting, floors, walls, you name it. The whole place had to be gutted. Mold was my immediate concern. When we pulled the walls off you could already see mold on the insulation, likely from a previous weather event before we owned the home. I was freaking the f out. We had to get it dry and treated, and fast. I got a quote from a local company that specializes in commercial jobs, but was taking on residential clients given the circumstances. I really didn't have any idea if the price I was quoted was fair or if I was being taken advantage of. I called SERVPRO, initially, for a point of comparison. It was clear pretty early on that these were my guys. The service I received was very personalized. Whitney and Cole did an amazing job of not only making sure we were dry, but also reducing my anxiety. If you've ever flooded before you know it can be a very stressful situation. These guys rolled in with all the right equipment to knock the problem right out. We were dry in half the time that I was told it would take by the comparable company. Cole stopped by everyday to take moisture readings, treat for mold, and even worked with my contractor to pinpoint trouble spots where wet insulation was left behind. I was provided with all the reports, moisture content readings, atmospheric and dehumidifier readings, daily dairy notes, anything that may be requested of me by a future buyer, insurance, or FEMA. I couldn't be any happier with my experience with SERVPRO of Guadalupe & Gonzales Counties, and with Cole and Whitney in particular. Me and my family thank you for helping get us on the road to recovery! Highly, highly recommend."

"Whitney with SERVPRO of Guadalupe & Gonzales Counties was very helpful in meeting my needs with equipment and very prompt. Thank you so much." 

These guys and gals did an over-the-top, fantastic job for our festival last weekend. Very professional and took care of everything without us having to give any direction. Thanks for keeping Come and Take It super clean!!!

These guys did an amazing job at our Come and Take It Celebration! Grounds were kept spotless! Their crews were always on top of everything!

These guys done an awesome job in my home over the past few weeks! Thanks to all of the crew yall rock!!!

Did an excellent job on some commercial carpet. The carpet is pretty bad but they were able to make them at least usable for a few more months until we can replace it.

" I had smoke damage at my house.  SERVPRO's Cole and his Gang came in and in less than a week my house is sparkling and smells great.  They worked diligently cleaning walls, air ducts, floors, rugs cabinets.  I am so grateful to have my house back better than it was."

"On February 20,2017, our house was severely damaged by a tornado at 12:15 am and following the tornado, we got 3 inches of rain.  Our house was a disaster.

Our insurance agent suggested we call SERVPRO to come and removed water and clean where necessary. 

Cole and his group showed up the next day and I can't praise him and his employees enough for what they did for us the next ten days.  They were professional, organized, hard working and at the same time, they were understanding, courteous, friendly and very caring about us and our belongs.  They helped us get through this difficult time. 

We would not hesitate to call on your company gain or refer you to anyone who might have water damage. 

Thanks and we appreciate SERVPRO.

Betty P"

"Great Job! We greatly appreciate the promptness, courtesy & professionalism shown by Cole & his staff."

"Thank you for a highly Professional job, Well done."

"It is unusual to rate an individual or company in excellent in all categories – but SERVPRO was."

"Send the same Crew! They were Great!"

Cole, Bray, & Dillon went above and beyond my expectations!  As a former Customer Service representative, this team epitomizes what customer service should look like. Consider using Cole to Train new employees… He’s that good!!!  Thank you.

These guys and gals did an over-the-top, fantastic job for our festival last weekend. Very professional and took care of everything without us having to give any direction. Thanks for keeping Come and Take It super clean!!!

Just keep doing a good job, SERVPRO of Guadalupe and Gonzales!

Great experience with your company, SERVPRO of Guadalupe and Gonzales!

"Very satisfied with the service that SERVPRO of Guadalupe and Gonzales provided."

SERVPRO of Guadalupe and Gonzales is perfection! I am very please with the service they provided!

"Thank you for the professional job, SERVPRO of Guadalupe and Gonzales. Everyone was very professional and cared about our home. Job well done!

SERVPRO of Guadalupe and Gonzales was very professional and does an excellent job explaining every step of the process.

"SERVPRO of Guadalupe and Gonzales personnel are awesome! They made an unpleasant situation the Best it could be!"

SERVPRO of Guadalupe and Gonzales is very professional! Keep doing what you are doing! 

SERVPRO of Guadalupe and Gonzales was very courteous, and understood my needs and concerns. Keep up the good work!

SERVPRO of Guadalupe and Gonzales was excellent! The team members were prompt, polite, and informative.

"Both Steve and Bray were polite, professional and very helpful throughout the time they performed the services for us."

SERVPRO of Guadalupe and Gonzales was professional, efficient personnel. Great job!

"Cole and Whitney were prompt, courteous, respectful, and accommodating to our schedule. I will definitely recommend SERVPRO to my family and friends. Thank you for your help during one of the most difficult times of my like."

"SERVPRO of Guadalupe and Gonzales did a wonderful job! You made the whole experience so good for us!"

SERVPRO of Guadalupe and Gonzales "These young men were courteous and professional!"

"All the Representatives associated with SERVPRO of Guadalupe and Gonzales conducted themselves in a very professional manner and are to be commended. I would certainly recommend SERVPRO to anyone needing your services."

I rate the SERVPRO of Guadalupe and Gonzales straight 10's and they were a great help!

SERVPRO of Guadalupe and Gonzales did an awesome job will recommend in the future!

I would recommend SERVPRO of Guadalupe and Gonzales again! They are the nicest people I have come in contact with in the industry- Very pleasant and helpful!

Both gentlemen were courteous and understood my needs and concerns. Keep up the good work.

Maybe the best business I've ever worked with.

Everyone from SERVPRO was great!

I think you did a wonderful job. You made the whole experience so good for us.

The staff are wonderful.

Very good work.

I am known to be very particular and expect the best. You met all my concerns and pleased us in every way. Thank you.

I've told everyone I know about your service and how wonderful you have been.

They did an awesome job! Will recommend in the future.

You have a great bunch of men working for y'all!

Service was excellent. Team members prompt, polite and informative.