Up to your ankles in water?
Call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474. Our phones are answered 24/7 365 days a year. We have staff that is on call for your after-hour water damage emergencies.
Here are some safety tips to go by until we arrive on site:
- Stop the Water at Its Source
Unless the flooding is due to an act of nature, find the source of the water and turn it off or seal it up. The easiest way to stop water flow is to turn off the main water valve to the house. If possible, locate the valve before it floods so you can find it easily in case of a water emergency.
- Turn Off the Electricity
After the source of the water has been stopped, turn off all electrical systems in your home—but don’t walk through water to get to the fuse box. If you cannot reach the fuse box without stepping through water, call an electrician.
- Evacuate the Premises
If a burst pipe or sewage leak is the issue, evacuate the premises and find a dry, safe spot outside of your home. It may be as close as the backyard or as far as the home of a neighbor or friend. Make sure that everyone—kids, pets, friends who may have been at the house—is accounted for and unhurt.
In the case of a natural disaster, locate a temporary shelter, either by asking authorities or listening to the local news. Get everyone relocated to the shelter as soon as possible.
- Call for Help
Once your family members—both two-legged and four-legged—are on dry ground, call for help. If anyone needs medical attention, call 911. No matter what’s going on with the flooded house, the damage has already been done, and your focus simply must be on you and your loved ones’ well-being.
After you’ve verified that everyone is safe and well, you can make calls to the proper parties to get the recovery process underway.
Renters: Call Your Landlord
As soon as you and everyone who lives in the home are safe, let your landlord know what’s happened. (Now is a great time to make sure that your landlord’s number is in your cellphone and also written down and stored in your car’s glove compartment.)
Homeowners: Call Your Insurer
Call your insurer and explain that your home has suffered water damage. Make sure to clarify whether you need to wait for an adjuster to visit your home before you begin the cleanup and repair processes.
- Call SERVPRO of Guadalupe & Gonzales Counties at 830-379-7474 to get the drying processing started.
- Document Everything. When thinking about what to do if your house floods, the first thing that probably comes to mind is cleaning up the mess. But before you do, document everything so you can show your insurer the extent of the damage. Use your cellphone camera to film or photograph all aspects of the issue.
The water that’s flooding your home may include sewage or other hazardous material, so you need to take extreme precautions to not touch it. Before going into the home, suit up with appropriate protective gear, such as waders and waterproof boots.
- Start the Cleanup Process. Cleaning up after a flood is a long, arduous process. You’ll need to remove the water, salvage any personal items you can, dry the space out, and disinfect any areas or objects the water touched. And, as in the previous step, you’ll need to undertake these tasks while wearing proper safety gear to avoid contact with bacteria.
Flooding Can Happen Anywhere—So Be Prepared