Recent Posts

The Fire Restoration Process

3/14/2018 (Permalink)

Fire Damage The Fire Restoration Process SERVPRO of Guadalupe & Gonzales can help you restore after a fire. Remember we are only a phone call away - (830) 379-7474.

FIRE

Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO Guadalupe and Gonzales have specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet. 

SERVPRO Guadalupe & Gonzales

The Fire Damage Restoration Process

SERVPRO Franchise Professionals know just how devastating a fire can be. Fire and water damage can leave your house unsafe and unlivable. They’re trained to clean and restore your home with as little disruption as possible. Learn more about the fire damage restoration process.

Step1: Emergency Contact

Step 2: Inspection and Fire Damage Assessment

Step 3: Immediate Board-Up and Roof Tarp Service (if needed)

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Repair

Step 7: Restoration

f you do have a fire, we at SERVPRO of Guadalupe & Gonzales Counties are here to help.  Give us a call (830) 379-7474 for all our Fire & Smoke Damage, Water damage and Mold mediation. 

Are you prepared to take cover?

3/9/2018 (Permalink)

Storm Damage Are you prepared to take cover? After the Storm has done its damage, give SERVPRO of Guadalupe & Gonzales Counties a Call (830)379-7474 to help you put your life back together.

When the weatherman says take cover in Texas it’s typically due to a storm of some kind on its way. It could be a thunderstorm, hurricane, tornado, or hail storms.  The last thing you need to worry about is storm preparation. A little effort now, before disaster strikes, can bring peace of mind and yield big savings in the future. Here are some tips to help you plan beforehand, so you won’t have to face storms unprepared.

  • Check your insurance policy to make sure it reflects the present state of your home. Think about adding flood insurance, as well as coverage for additional living expenses in case you are unable to stay in your home immediately after a storm.
  • Making a home inventory is a critical component of storm preparation since it will make filing a claim easier and save time. Document the contents with a video camera or some other inventory tool such as a spreadsheet or written documentation. Retain receipts for any valuable items and consider getting separate coverage for these.
  • Make an emergency supply kit containing basic survival items. This should include a 2-week supply of water and non-perishable, ready to eat food for each member of the family, as well as pets. If you need to evacuate your home, you’ll want a three-day supply of the same.
  • Storm preparation must also include an evacuation plan. Know who to contact in this situation and what route or routes you can take to get your family to safety.
  • Gather important documents to take with you – for example, personal ID or driver’s license, insurance policies, social security cards, marriage and birth certificates, etc.

Contact SERVPRO of Guadalupe & Gonzales Counites at (830) 379-7474 when fire or water damage occurs in your business or home. We are only a phone call away when you need us! We man our phones and make the trek to the office no matter the weather, so we can be ready to roll out once the rains stop and the sky clears. 

Have you checked your gutters lately?

3/9/2018 (Permalink)

Storm Damage Have you checked your gutters lately? SERVPRO of Guadalupe & Gonzales Counties is only a phone call away for your water damage, fire damage, and mold remediation, (830) 379-7474.

Have you checked your gutters lately?

In Texas, especially Guadalupe and Gonzales counties, we get all types of weather: tornadoes, hurricanes, floods, high winds, hail, sleet and snow.  However; we don’t typically get all of it together like we did this past 2017.  This previous year showed us it can happen and will happen.  So, let make sure our homes continue to be ready for what every mother nature or mankind throws our way. Ask yourself the following questions:

  • Is your home or office prepared for this upcoming rainy season?
  • Do you have gutters on your home or office? Are your gutters in good shape?  
  • Do you know what you would do if rain / flood water (black water) comes into your home?

If you had to scratch your head over some of these questions, we can help you find some answers.  

  • Is your home or office prepared for this upcoming rainy season?
    • Typically, most people will say yes, after all you made it through 2017 and everything that was thrown at us.
  • Do you have gutters on your home or office? Are your gutters in good shape?
    • Gutters are meant to be helpful, if installed with the correct down spouts. Gutters are supposed to divert water away from your home / office’s foundation.   Basically, so you don’t have water pouring off your roof into the ground around your foundation and weakening your foundation.  Without gutters the water will fall next to your foundation and settle there.  A house will settle and can have stress fractures in the slab due to the amount of water that settles around your foundation.
    • If you look up at your gutters and can see through them, – call a gutter guy.
    • If your down spouts are just hanging or barely attached – call a gutter guy. You do not want the wind from a thunderstorm or windstorm to rip them off and cause added damage to your home.
  • Do you know what you would do if rain / flood water (black water) came into your home?
    • Remember any water that comes into your home / office during flooding is black water.
    • Black water carries bacteria and germs that may potentially make one sick with prolonged exposure.
    • If your carpet and padding is wet with flood waters, it is contaminated. Carpet cleaning will not get it clean, it will need to be torn out.
    • You will need to gather your important documents and/or items and call SERVPRO. SERVPRO of Guadalupe & Gonzales Counties can extract the water, as longs as the flood waters have receded. 

If you find yourself in a water situation, call SERVPRO of Guadalupe & Gonzales Counties (830) 379-7474.  SERVPRO of Guadalupe & Gonzales Counties is only a phone call away for your water damage, fire damage, mold remediation, and much more.

Helpful tips for water damage situations.

3/9/2018 (Permalink)

Water Damage Helpful tips for water damage situations. Call SERVPRO of Guadalupe & Gonzales Counties for all your water restoration needs, (830) 379-7474.

No one wants to come home to a flooded basement or to wake up to the sound of a broken pipe spraying water on valuable furniture and household possessions.  However, the possibility of water damage occurring in your home very real.  Whether it is pipe damage or a weather-related issue that is the cause, it is important to arm yourself with some basic knowledge to deal with this type of emergency before it happens.

Here are a few tips to help in the event of water damage in your home:

  • First, ascertain whether it safe to stay in the house.
  • Make sure there are no active electrical devices or outlets immersed in or near the water.
  • Note that wet floors are slippery and “slip and fall” hazards are some of the most prevalent concerns.
  • Keep in mind that wet materials can be VERY heavy.
  • Have your plumber’s phone number ready and available.
  • Contact your SERVPRO of Guadalupe & Gonzales Counties at (830-379-7474) for complete restoration.

While waiting for your SERVPRO of Guadalupe & Gonzales Counties Professional to reach your location, here is what you CAN do:

  • Shut off the water
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air condition on for maximum drying in the Summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects and other prized possessions to a safe, dry place
  • Gather loose items from floors.

What NOT to do After Flooding:

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging

Never try to fix a broken pipe by using tape or plumbing putty.  Broken pipes are a serious problem, which should be handled by a professional. SERVPRO of Guadalupe & Gonzales Counties Professionals are on standby 24 hours daily to help home and business owners with complete cleanup. Our goal is to help you regain control and repair any damage, we are only a phone call away.

Call SERVPRO of Guadalupe & Gonzales Counties at (830) 379-7474 for all your cleaning, water damage, fire damage and mold remediation needs!

Are you ready for immediate action for water damage - WE ARE!

3/9/2018 (Permalink)

Water Damage Are you ready for immediate action for water damage - WE ARE! Call SERVPRO of Guadalupe & Gonzales Counties (830) 379-7474 for your water damage needs.

When you are dealing with water damage, immediate action is crucial. SERVPRO of Guadalupe and Gonzales respond immediately and use advanced equipment and techniques to remove the water quickly. They closely monitor and document the drying process to verify your property is dried properly and thoroughly.

The Water Damage Restoration Process

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Sanitizing

Step 6: Restoration

Common Water Damage Scenarios

Water damage can have many sources, from loose appliance hoses to natural disasters. Regardless of the source, SERVPRO of Guadalupe & Gonzales Counties technicians can handle any size disaster.

SERVPRO of Guadalupe and Gonzales Counties, we are only a phone call away, (830) 379-7474 and we are available 24/7 for emergency situations.

Spring, the start of Tornado season!

3/1/2018 (Permalink)

Storm Damage Spring, the start of Tornado season! SERVPRO of Guadalupe & Gonzales Counties is only a phone call away, when disaster chooses you.

Hello Spring!  It has been a cold and bitter winter for us here in Central Texas!  I mean cold. I am so happy to be back in my favorite season.  Crispy morning air, followed by cool breezes, flowers, and tornadoes.  Yes, I said tornadoes, Spring is the traditional start to tornado season in the U.S.  Granted tornadoes can occur at any time throughout the year, the peak activity is March through early July, according to National Weather Service (NWS). Is your home Tornado ready??

Emergency Kit: Keep the following items in a container that can be easily carried.

  • Water and canned or dried foods – families should set a side one gallon of water per person per day, to last three days, and a three- day supply of food per person, the food should be nonperishable items that don’t need to be cooked, such as tuna and crackers. Remember to include a manual can opener.  If there’s an infant in the house, include formula and baby food.
  • Battery powered radio
  • Flashlight
  • Extra batteries for the radio and flashlight
  • Prescription medications
  • First-aid kit.

For more detailed information on what you need to be prepared for storm season, you can visit ready.gov

Remember if you find yourself or loved ones in a storm situation, give us a call! We are only a phone call away. (830) 379-7474.

Fire Restoration Process

2/9/2018 (Permalink)

Fire Damage Fire Restoration Process Call us for all your fire restoration needs! SERVPRO of Guadalupe & Gonzales Counties 830-379-7474.

FIRE

Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO Guadalupe and Gonzales have specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet. 

SERVPRO Guadalupe & Gonzales

The Fire Damage Restoration Process

SERVPRO Franchise Professionals know just how devastating a fire can be. Fire and water damage can leave your house unsafe and unlivable. They’re trained to clean and restore your home with as little disruption as possible. Learn more about the fire damage restoration process.

Step1: Emergency Contact

Step 2: Inspection and Fire Damage Assessment

Step 3: Immediate Board-Up and Roof Tarp Service (if needed)

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Repair

Step 7: Restoration

Fire - do you know what to do?

1/31/2018 (Permalink)

Fire Damage Fire - do you know what to do? Fires can be scary but it helps to be prepared. Do not panic, keep your head, and get your family out.

Picture this – you are laying in your comfy bed sound asleep.  Your phone rings its your neighbor, you are still asleep, but you hear a word that instantly wakes you up and sends chills down your spine…. FIRE!  You didn’t hear where, or who’s house, you just heard the word.  

  • You jump out of bed, then what?
  • Where are your children?
  • Are they in the in the line of the fire?
  • Do you have all your important documents together?
  • Where is the fire??

Now your feet hit the ground and you start to panic, but you remember – you are prepared.  You blow a whistle for your kids to wake up (for those with teenagers), you grab the small bag with important stuff that hangs on the back of the bedroom door, you touch the door knob to make sure its not hot.  You then go into the hall and touch the door knobs of each child’s room. If you have small children you will be going into each of their rooms to get them, check the doors for heat before opening.  You get your family out safely.  You are standing in your front yard or driveway looking around and notice it wasn’t your house, it was your neighbor’s house and they are all out safely as well.   You let out a big sigh of relief and hug your kids. 

Now this went smoothly because you were prepared. You knew where your go bag is, you had everything ready for your emergency, your children know what to do (they are most important after all).  

This situation can go south very quickly, if you are not prepared. 

  • Do you have a go bag? Copies of all important papers i.e.: birth certificates, home insurance policy, shot records.   One thing you can do is scan in your important documents on flash drive, where you have a digital copy as well. Originals are in a fire safe in a safe place.
  • A way to wake your kids up where they know when they hear this sound (coaches whistle works well or an air horn) they know there’s a fire.
  • Teach your children to touch the door and door know to check for heat before opening their doors into the hallway. If it’s hot – they need to know how to get out the window, or alternate exit.
  • Have a plan – show the kids where to go and stand once they get out of the house.
  • Call 911 – depending on the time of day / night. Your neighbors could have called 911 already. It is imperative that someone call. 

Above all remember ----  ONCE YOU ARE OUT OF THE BURNING STRUCTURE – YOU MUST NOT GO BACK IN!  Fire fighters are trained to go into burning buildings, you are not. The Fire man will get what ever it is that you need out – if it’s a necessity.

At SERVPRO of Guadalupe & Gonzales Counties we are concerned about your safety.  Once you are to a safe location, give us a call(830) 379-7474.  We will come out and survey the damages, and get to work quickly.  So you can get back in your house as quickly as possible.  

Important tips for choosing a Biohazard cleanup service.

11/3/2017 (Permalink)

Biohazard Important tips for choosing a Biohazard cleanup service. Call SERVPRO of Guadalupe & Gonzales Counties for all your Biohazard needs, (830) 379-7474.

Always Choose a Trained Professional

  • Because it’s traumatic: No one should have to deal with the personal impact of cleaning up after the traumatic loss of a loved one. SERVPRO of Guadalupe & Gonzales Counties can get a situation cleaned up quickly, compassionately and discreetly.
  • Because it’s safer: Federal regulations classify all human and animal remains, including blood, urine, feces, vomit and bodily fluids, as biohazards. This is because they have the potential of carrying life-threatening pathogens such as Hepatitis B and C, AIDS, HIV, MRSA, Tuberculosis and many more. The safe cleanup and removal of biohazardous materials involves extensive analysis and detailed work, and the use of state-of-the-art cleaning and odor removal technologies.

Licensed Bonded & Insured

  • It is important to use licensed professionals because they conduct safe cleanup, removal and disposal of biohazardous waste. Additional considerations include being registered and compliant with OSHA and FEMA, federal agencies that oversee disasters and workplace safety. Cleanup crews will be coming into your home or the home of your loved one, so be sure the professional you choose is bonded and insured.

 State and local regulations vary. Contact SERVPRO Guadalupe and Gonzales at 830-379-7474 for 24 hour Emergency service.

Simple Steps to Prepare Your Plumbing for Winter

11/2/2017 (Permalink)

Water Damage Simple Steps to Prepare Your Plumbing for Winter 2 story (or more) have pipes running between ceiling on lower level and flooring on the above level. This is what happens when one of those pipes bust

Have you prepared your plumbing for winter?  Damage caused from burst pipes can cost you thousands, of dollars.  Not all damage is covered by homeowner’s insurance.  We want to make sure you know some simple steps to get you prepared.  Follow these 7 simple steps to get off to a great start.  Find yourself in a bind?  SERVPRO of Guadalupe & Gonzales Counties is here to help!  Give us a call.

  1. Prepare your outdoor faucets.  Remove and drain your water hoses and store them indoors before the first freeze.
  2. Fix leaks now.  Inspect your pipes and have any/all leaks repaired.
  3. Wrap any pipes in unheated areas of the home.  This is crucial, for mobile homes.  Visit the hardware store and grab some heat tape and/or pipe insulation.  There are also easy to install kits, that include a thermostat. These kits can help you in the event of frigid temps for long periods.  Don’t hesitate to ask an employee for recommendations.  Protecting the pipes in your home, from low temperatures is THE single most important thing that you can do.
  4. Tune up your water heater.  You will want to drain and maintain your water heater at this time every year.
  5. Service your furnace.  Make sure you have clean filters and call a professional to help with major repairs.  Heat means pipes could freeze.  If they do, call us!
  6. Selling your home or heading south for winter?  Shut off the water, in your home, completely and consider draining your pipes.  Any water left in your pipes is at risk of freezing and causing pipes to bust.  If nobody is home, the damage can be widespread and severe.  Don’t take chances.
  7. Call SERVPRO of Guadalupe & Gonzales Counties @ 830-379-7474.