Recent Posts

Important tips for choosing a Biohazard cleanup service.

11/3/2017 (Permalink)

Biohazard Important tips for choosing a Biohazard cleanup service. Call SERVPRO of Guadalupe & Gonzales Counties for all your Biohazard needs, (830) 379-7474.

Always Choose a Trained Professional

  • Because it’s traumatic: No one should have to deal with the personal impact of cleaning up after the traumatic loss of a loved one. SERVPRO of Guadalupe & Gonzales Counties can get a situation cleaned up quickly, compassionately and discreetly.
  • Because it’s safer: Federal regulations classify all human and animal remains, including blood, urine, feces, vomit and bodily fluids, as biohazards. This is because they have the potential of carrying life-threatening pathogens such as Hepatitis B and C, AIDS, HIV, MRSA, Tuberculosis and many more. The safe cleanup and removal of biohazardous materials involves extensive analysis and detailed work, and the use of state-of-the-art cleaning and odor removal technologies.

Licensed Bonded & Insured

  • It is important to use licensed professionals because they conduct safe cleanup, removal and disposal of biohazardous waste. Additional considerations include being registered and compliant with OSHA and FEMA, federal agencies that oversee disasters and workplace safety. Cleanup crews will be coming into your home or the home of your loved one, so be sure the professional you choose is bonded and insured.

 State and local regulations vary. Contact SERVPRO Guadalupe and Gonzales at 830-379-7474 for 24 hour Emergency service.

Simple Steps to Prepare Your Plumbing for Winter

11/2/2017 (Permalink)

Water Damage Simple Steps to Prepare Your Plumbing for Winter 2 story (or more) have pipes running between ceiling on lower level and flooring on the above level. This is what happens when one of those pipes bust

Have you prepared your plumbing for winter?  Damage caused from burst pipes can cost you thousands, of dollars.  Not all damage is covered by homeowner’s insurance.  We want to make sure you know some simple steps to get you prepared.  Follow these 7 simple steps to get off to a great start.  Find yourself in a bind?  SERVPRO of Guadalupe & Gonzales Counties is here to help!  Give us a call.

  1. Prepare your outdoor faucets.  Remove and drain your water hoses and store them indoors before the first freeze.
  2. Fix leaks now.  Inspect your pipes and have any/all leaks repaired.
  3. Wrap any pipes in unheated areas of the home.  This is crucial, for mobile homes.  Visit the hardware store and grab some heat tape and/or pipe insulation.  There are also easy to install kits, that include a thermostat. These kits can help you in the event of frigid temps for long periods.  Don’t hesitate to ask an employee for recommendations.  Protecting the pipes in your home, from low temperatures is THE single most important thing that you can do.
  4. Tune up your water heater.  You will want to drain and maintain your water heater at this time every year.
  5. Service your furnace.  Make sure you have clean filters and call a professional to help with major repairs.  Heat means pipes could freeze.  If they do, call us!
  6. Selling your home or heading south for winter?  Shut off the water, in your home, completely and consider draining your pipes.  Any water left in your pipes is at risk of freezing and causing pipes to bust.  If nobody is home, the damage can be widespread and severe.  Don’t take chances.
  7. Call SERVPRO of Guadalupe & Gonzales Counties @ 830-379-7474.

Why is mold growing in my home?

11/2/2017 (Permalink)

Mold Remediation Why is mold growing in my home? Mold will grow when it has a water source. This home had a water leak under their sink, you can see the results, the mold spread up the wall.

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that are wet. There are many types of mold, and none of them will grow without water or moisture. 

Mold Basics

  • The key to mold control is moisture control.
  • If mold is a problem in your home, you should clean up the mold promptly and fix the water problem.
  • It is important to dry water-damaged area and items within 24-48 hours to prevent mold growth.

 If you believe you have a mold problem, give SERVPRO of Guadalupe & Gonzales Counties a call, 830-379-7474.  Our Technicians can do a moisture check to see if the conditions are probable for mold growth.  If conditions are right for mold growth, we will be able to establish a plan to take care of the problem, and get you back to exceptable levels. 

6 tips to help reduce the liklihood of mold growth

11/2/2017 (Permalink)

Mold Remediation 6 tips to help reduce the liklihood of mold growth When you do not dry out water-damaged areas, then you get mold containment areas till the mold level is back to tolerances.

Remove the water as quickly as possible.

Depending on the depth of the water, you can use a wet or dry vacuum to soak up as much water as possible. This limits the possibility for the mold to grow.

 Use fans to dry the floors and carpets faster.

It may take several days for fans to completely dry water damage. Leave them on constantly for at least a few weeks to help circulate cool and fresh air as well as speed up the drying process. Carpet and carpet pad will need to be removed if the water damage is from flood waters or sewage leaks. Laminate flooring does not hold up to water damage, it will need to be removed as well.

 Dehumidify the affected room.

Mold grows in moist, warm and dark areas. Dehumidifying the room helps cool the air and limit mold and mildew growth. Any equipment you can use to dry the air and ground will be useful in mold prevention.

 Steam-clean your carpet.

Steam-clean any and all carpets to properly sanitize and wipe out any spores which may have started growing. Any water-damaged carpet padding may need to be replaced, but is still much cheaper than having to entirely re-carpet the house.

 Sanitize walls and baseboards.

Anything that has been touched by storm water should immediately be sanitized. Clean any hardwood floors, walls, or other surfaces with soap, water, chlorine, and bleach to minimize mold growth.

 Lastly, check affected furniture for any signs of mold growth that may have begun

Check all furniture for water damage, and remove the furniture from wet flooring. Water damage may hide itself under carpets or rugs, so be sure to thoroughly inspect the home.

Even following the above steps, it is likely that a mold infestation may still be present in the home. If any visible signs of mold are noticed, then an infestation/colonization has occurred. For any extensive mold damage situations, it is best to call in the professionals, such as SERVPRO of Guadalupe & Gonzales Counties – (830) 379-7474.  

Water damage and mold remediation solutions

SERVPRO is the leading company in fire damage, and mold remediation areas. They are constantly investing in the latest training for mold remediation so that they can meet any customer service needs to quickly and professionally make it “Like it never happened.” When disaster strikes, call SERVPRO of Guadalupe & Gonzales Counties (830) 379-7474.

Restoring Your Commercial Property After A Water Damage Event

11/2/2017 (Permalink)

Commercial Restoring Your Commercial Property After A Water Damage Event This office had a water leak from overhead. We arrived and got to work quickly. Allowing the business to open for reg business hours the next day.

Flooding and water damage events at Guadalupe & Gonzales also surrounding Counties commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency arises in your business, give SERVPRO of Guadalupe & Gonzales Counties a call and we’ll be there fast with the help you need.

About SERVPRO of Guadalupe & Gonzales Counties

SERVPRO of Guadalupe & Gonzales Counties specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Emergency READY Program - Are you READY? Do you have a Plan?

10/5/2017 (Permalink)

Commercial Emergency READY Program - Are you READY? Do you have a Plan? Do you have a plan for your business for when emergencies strike? There's an app for that! Let SERVPRO of Guadalupe & Gonzales Counties set you up!

Getting Started with the Emergency READY Program

  • STEP 1:Visit Register for an account using your email address as your username and choose a password.
  • STEP 2:Choose SERVPRO of Guadalupe & Gonzales Counties Representative to contact in the event your home or business experiences water, fire, mold or other type of damage.
  • STEP 3:Begin creating ERPs for all your separate properties.
  • STEP 4:Download the SERVPRO Ready Plan Application on your iPhone, tablet, Android or Blackberry device from the respective App Store.
  • STEP 5:Launch the Ready Plan App and sign in using the same username and password from STEP 1.

At this point, it may take a few minutes for the data to sync. All your ERP information will appear on your tablet or mobile device. You can now access and manage ERP information from your computer, tablet or Smartphone.

Emergency READY Program Best Practices

Using Tablets: Using a tablet is highly recommended. The tablet allows you to easily input data on-site as you walk through the facility and take photos as needed.

Non- Tablet Users: If not using a tablet, the most efficient way to complete an ERP using the SERVPRO Emergency Ready Program is to input data accessing the website ( using a computer and importing photos using your mobile device. If assisting a client, please follow these simple steps:

  • STEP 1:Make the appointment to walk through the facility to capture the needed information for the ERP.
  • STEP 2:Print a Field Form that can be used to write in ERP information (optional).
  • STEP 3:Download the SERVPRO Ready Plan App on your iPhone, Android or Blackberry device from the respective App Store.
  • STEP 4:Launch the Ready Plan App and create a free account.
  • STEP 5:Establish an Emergency Ready Profile on your mobile device by logging on and choosing the Emergency Ready Profile button.
  • STEP 6:As you walk through the facility, capture the property information by writing it on the Field Form.
  • STEP 7:Capture property photos using your mobile device.
  • STEP 8:Once the walk through is complete, log onto using a computer. The property established earlier using your mobile device will appear on the main screen. Select that property and input the information from the Field Form. All photos should already be populated.

Getting Help If Damage Occurs

Once you have an ERP set up, getting help cleaning up and/or restoring your property is just a few clicks away.

  • STEP 1:Access your ERP by launching the App on your mobile device or tablet or visit
  • STEP 2:If you prefer to call SERVPRO simply click on the phone number to contact SERVPRO of Guadalupe & Gonzales (830) 379-7474 or the National Call Center 1-800-SERVPRO.
  • STEP 3:If you would like to submit a first notice of loss from within the Ready Plan app, click on the relevant icon on the main screen (fire, water, mold or general cleanup).
  • STEP 4:If an ERP on the damaged property has been established, the needed information will automatically populate, speeding up the submission process. Simply navigate through the 3 screens of needed information, filling in areas including cause of damage, time and date then submit the notice. You will be contacted shortly about the damage to your property.
  • STEP 5:While you wait, feel free to review the damage mitigation tips. Any of the tasks you can perform will help reduce further damage.

Sharing Your ERP

Sharing your ERP with other decision makers can be an important step to ensure that those within your facility have access to critical data in the event of a loss. It also allows for the delegation of an ERP or several ERPs to certain individuals within your company or residence.

Lastly, it is extremely important to email the ERP to your Preferred SERVPRO Franchise. This will ensure they have access to critical property information, and can be prepared to clean up and restore your damaged property upon arrival.

How to share:


  • STEP 1:Visit Under the Emergency Ready Profile tab, simply click on the name of the property you would like to share.
  • STEP 2:Click on the “Property Actions” drop down menu in the upper right corner of the Property Over view section and select “Share.”
  • STEP 3:On the next screen click, “Share This ERP.” Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
  • STEP 4:Enter the email addresses of the individuals with which you would like to share the information. Multiple email addresses should be separated by a comma.
  • STEP 5:Add any notes and click “Share.”


  • STEP 1:Launch the App.
  • STEP 2:Choose “Emergency Ready Profile” from the main screen.
  • STEP 3:Choose the property you would like to share.
  • STEP 4:Choose “Share this ERP.”
  • STEP 5:Enter the email addresses of the individuals with which you would like to share the information.
  • STEP 6:Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
  • STEP 7:Choose “Share this ERP.”

For any questions give SERVPRO of Guadalupe & Gonzales Counties a call 830-379-7474.  We will be happy to get you an appointment with one of our ERP specialist, to make sure you are set up for whatever emergency comes your way.

What's that smell?

10/5/2017 (Permalink)

Mold Remediation What's that smell?  If you do not want a mold problem, check any where you could have a water leak. Where water is leaking is where mold will grow.

Do you smell mildew, or a musty odor?  Do you see Mold on your walls or cabinets?

Any home or business can quickly become infested with mold with the introduction of a water source, like a roof or plumbing leak. Mold can spread throughout a property in as little as 48-72 hours, and can produce allergens and irritants that have the potential to cause other health effects.  

If you suspect that your home or business has a mold problem, SERVPRO of Guadalupe & Gonzales Counties can inspect and assess your property. If mold is found, our technicians have the training, equipment, and expertise to handle the situation.

Some insight to Mold

Microscopic mold spores exist almost everywhere, outdoors and indoors, making it impossible to remove all mold from a home or business. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is false. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or on a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return. 
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If you believe you have a mold problem, give SERVPRO of Guadalupe & Gonzales Counties a call, 830-379-7474.  Our Technicians can do a moisture check to see if the conditions are probable for mold growth.  If conditions are right for mold growth, we will be able to establish a plan to take care of the problem, and get you back to except able levels. 

A look back - were you ready?

9/29/2017 (Permalink)

Storm Damage A look back - were you ready? Harvey destroyed everything he touched. SERVPRO of Guadalupe & Gonzales Counties are only a call away if you are still dealing with your devastation!

Where has this year gone?  Its October!  Fall is in the air, the pumpkin spice everything everywhere.  However, every October we can’t help but remember a special lady, Sandy.  Hurricane Sandy carved her path through the islands, like they were a speed bump in a school zone on the last day of school. All the while setting her sites on the United States Atlantic Coastline.  She grew stronger as she eased up the Atlantic coastline. She could have turned to the right and spun off in the Atlantic, but no she was like a 2-year-old who just lost her favorite teddy bear to the dog.  Sandy’s reach was vast.  She affected 24 states from Florida to Maine.  This year marks 5 years since one of the worst hurricanes ripped up the coastline, leaving nothing but a path of broken hearts, broken homes, and pure devastation in her wake. 

Superstorm Sandy was a devastating storm for everyone she “touched.” Us in Texas sent crews to assist the ones affected by her.  This year Harvey hit the Texas coastline over the little town of Rockport.  Now Harvey wasn’t as big of a storm as his big sister Sandy.  However, they do have one thing in common, they both left a path of devastation.  Sandy claimed 147 lives,  72 of  those lives in the US, Harvey claimed 50 lives.  Sandy took her toll on 24 states, Harvey however, hit Texas.  There is a couple of sayings in Texas, “if the Good Lord’s willing and the creeks don’t rise…..” and “come hell or high water.”  These saying became words of wisdom it seemed during Harvey.  While Harvey was throwing his temper tantrum in the Gulf of Mexico, we stocked up on our supplies; water, food, batteries, flashlights.  We knew it was going to hit us, and he was going to leave a path of devastation behind him as well.

Harvey stopped off the coastline and grew into a back talking teenager who did not want to clean his room.  Harvey spun around at a slug’s pace and grew from tropical storm to Cat 2 hurricane.  Before Harvey made landfall, SERVPRO was lining up the franchises from across Texas and other states to be on standby to assist Texas.  When Sandy hit New York and New Jersey, Texas sent crews, this time we were on the receiving end.  Our coastline battened down the hatches, and evacuated.  Some chose to ride out the storm and in turn were trapped until the flood waters subsided.  Here at SERVPRO of Guadalupe & Gonzales Counties, we were picked as a Storm site.  As we left our office on that Friday, we took home the phones, we made sure all computers were unplugged and nothing was on the floor.  We went to our homes, not knowing what was about to happen if anything.  Harvey just like Sandy came in destroyed and left.  There are still people dealing with the devastation, it has only been a month ago that Harvey hit is.  So, as we look back at Sandy this month, and remember the lives that were lost, it hits especially close to home this year, with us still dealing with the remains of Harvey.  

When the national weather service issues a warning / watch, listen to them.  Harvey showed us that a hurricane does not just hit the coast and turn.  Harvey was still a cat 1 when it reached the Stockdale / Nixon area, which is not that far from us in Seguin.  We need to be prepared!  Have a go bag, a stash of water & snacks, a generator for power, batteries, flashlights, all important papers in one place, (Dish washer works great, it is designed to not let water out, so it won’t let water in.)  

Just remember we are SERVPRO of Guadalupe & Gonzales Counties are only a phone call away!  We man our phones and make the trek to the office no matter the weather, so we can be ready to roll out once the rains stop and the sky clears. 

What to wear when cleaning mold?

9/28/2017 (Permalink)

Mold Remediation What to wear when cleaning mold? Always protect yourself, if you are going to clean up mold. Sometimes the best protection is calling SERVPRO of Guadalupe & Gonzales Counties!

With all the flooding that has occurred, the conditions in your home could be right for mold to grow.  Did you get water in your home? Do you see discoloration on your walls or ceiling? The following is a brief summary of items you will need if you are going to tackle a mold problem on your own.  

Wear an N-95 respirator to avoid breathing in mold or mold spores. N-95 respirators may be found in many hardware stores and from companies that advertise on the Internet. In order to be effective, the respirator or mask must fit properly, so carefully follow the instructions supplied with the respirator.
Wear gloves to avoid touching mold or moldy items with your bare hands. Long gloves that extend to the middle of the forearm are recommended.

Wear goggles to avoid getting mold or mold spores in your eyes. Goggles that do not have ventilation holes are recommended. 

When in doubt, give SERVPRO of Guadalupe & Gonzales Counties a call at (830) 379-7474 to have a your mold issue evaluated and remediated by professionals.  

Is your house Fall ready?

9/11/2017 (Permalink)

Fire Damage Is your house Fall ready? Prevention is key to how quickly you get back on your feet after a disaster.

Did you feel that?? It was a cool breeze! 

September is almost over!  The crisp air that hits us in the face as we leave our homes for work in the morning.  School buses running up and down the roads carrying our precious cargo. Pumpkin spice everything everywhere you look.  Football, Football, and more Football!!  All of these things translate to fall is upon us, and with fall comes cooler air, cooler air comes bonfires, hoodies, and of course space heaters, heat lamps, heaters and fire places.

I know it’s hard to think about your heater when its 103 here in Texas. However, it is best to think about it now, and make sure it’s working properly instead of when you need it and it catches your house on fire, because there’s a clog and it could have been prevented!  

So, let’s put a plan in motion:

  • Call a HVAC company, have them check out your heater and make sure it’s in tip top shape, after all, that precious cargo the buses are carrying during the day, are being kept warm by this heater at night.
  • Call a Chimney sweep and have your chimney checked for any debris that could have been blown in with those summer storms or birds have been nesting in the top of it.
  • If you use space heaters throughout your home,
    • check the cords, if the cord is frayed, throw it away! A frayed cord can arc and catch fire.
    • Never plug a space heater in near drapes, curtains, stuffed animals
    • Never set a space heater on top of dressers, tables, chairs. Always on the floor!  
    • Always check with your space heater company and ensure there are no recalls on your model. If you have a question, call the manufacture.
  • Do you have a heat lamp?
    • Does your heat lamp touch your house? -  if so MOVE IT!
    • Is your heat lamp where your pets or 4H / FFA projects could knock it over and break it? – if so MOVE IT!
    • Always read manual for heat lamps, to ensure proper usage and placement.

With all of this, we want you to know, we at SERVPRO of Guadalupe & Gonzales Counties are here for you if / when something does go awry. If you get a call or heaven forbid wake up and find, that your home is on fire, would you know what to do?  Here’s some things to have ready if tragedy does strike.

  • Have your homeowner’s or renter’s insurance policy up to date and accessible.
  • Keep all important documents (ie: birth certificates, diplomas, social security cards, shot records, death certificates, vehicles titles with registration forms, land deeds, marriage license, divorce decrees, custody papers, pass ports, just to name a few) in one place – preferable a type of fire safe, so they don’t burn.
  • Have an emergency escape plan for each room in your home!
  • Do fire drills at home, to ensure each person knows what to do
  • Set up a meeting spot outside your home and make sure each person whether adult or child can get to that meeting spot.
  • Make sure, each person makes their way out of the home, they are not to re-enter if a fire is suspected!

You can rest assured that you are ready for what every comes your way, knowing SERVPRO of Guadalupe & Gonzales Counties (830) 379-7474 is just around the corner 24 hours a day, ready to make it …like it never happened!